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    Privacy Policy

    Effective Date: September 23, 2026

    1. Introduction and Legal Entity

    This Privacy Policy describes how RealOffice / רילאופיס, a registered partnership (שותפות רשומה), partnership number 540351210 (the "Company", "we", "our", or "us"), collects, uses, discloses, and safeguards information when you visit https://realoffice.ai and use our software-as-a-service (SaaS) offerings under the RealOffice / RealOffice AI brand. Address: Hamelech Yerovham 7/31, Ashdod, Israel.

    Those offerings may involve, among other things, customer data storage, telephony and call data (including recordings and transcriptions), AI-powered analysis, credentials or tokens for external services, messaging channels such as WhatsApp, and payment-related information processed by payment partners.

    2. Categories of Data — Account Data vs Customer Content / End-User Data

    We distinguish between:

    • Account Data: Information about you as a business customer/user: name, email, phone, billing and contact details, and account settings.
    • Customer Content / End-User Data: Information you or your users upload or process on the platform about end customers, leads, calls, recordings, transcriptions, WhatsApp messages, CRM data, and similar content.
    • Usage Data: Technical information about how you interact with the Services (logs, performance metrics, IP addresses, and similar).
    • Financial Information: Payment details processed by secure payment providers (we generally do not store full card numbers on our own systems).
    • Service Tokens: Tokens for integration with external services, including Meta (WhatsApp Business API).

    3. Purposes of Processing and AI Model Training

    We use information for the following purposes:

    • To provide, operate, and manage our SaaS services.
    • To improve and personalize your operational experience.
    • To communicate with you, including responding to inquiries and support requests.
    • To process transactions and manage billing.
    • To secure the Services and detect or prevent fraud or unauthorized access.
    • Model training — default: We do NOT use your Customer Content / End-User Data to train AI models for other customers or general foundation models. We may use aggregated, de-identified operational metrics solely for service improvement, without identifying end users.

    4. Cookie Policy

    We use cookies and similar tracking technologies:

    • Essential Cookies: Required for basic site functionality, including authentication and security.
    • Analytics Cookies: Help us understand how visitors interact with our website to improve our services.
    • Marketing Cookies: Used to deliver relevant advertisements and measure campaigns, subject to consent where required.

    You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect site functionality.

    5. AI Processing and Customer-Controlled Agents

    Our services utilize artificial intelligence for, among other things:

    • Call transcription and analysis.
    • Automated customer communication via AI agents.
    • Lead scoring and qualification.
    • CRM data synchronization.
    • Pattern recognition and insight generation.

    AI agents operated via RealOffice — including AI agents that RealOffice itself supplied to the customer and built for the customer — are not under RealOffice’s full control, due to the many factors that affect them, including third-party providers that supply the AI models and changes made by the customer on its own. The agents operate under the customer’s control and configuration, and RealOffice has no practical way to know or supervise in real time what those agents do, say, decide, or send. RealOffice bears no responsibility whatsoever, and disclaims ALL responsibility and liability, for actions, omissions, messages, decisions, results, outputs, errors, hallucinations, unlawful content, spam, or damages caused by AI agents, including agents supplied to or built for the customer by RealOffice. The customer alone is responsible for verifying the results and outputs of the AI agents, at the customer’s sole discretion; the customer is also solely responsible for prompts, tools, approvals, human oversight, and verifying outputs before sending them to end users. AI processing is performed on secure servers and handled in accordance with this Privacy Policy and applicable law. The Services and AI outputs are provided AS-IS.

    6. Third-Party Services

    We integrate with third-party services, including:

    • Meta (WhatsApp Business API): For official WhatsApp messaging capabilities.
    • Payment Processors: For secure payment processing.
    • Cloud Infrastructure: For data storage and processing.
    • Analytics Services: For website analytics and performance monitoring.
    • Data sources the customer connects: Data may also reach the platform from third-party integrations or sources that the customer chooses to connect to its account, under the customer’s arrangements with those third parties. RealOffice processes such data solely to provide the Service.

    Each provider applies its own privacy policy and terms. We encourage you to review them.

    7. Call Monitoring

    When reasonably necessary for support or quality assurance, authorized personnel may access calls or recordings. Recordings are stored with access controls limited to authorized staff. Customers are responsible for providing any legally required notices and obtaining consent from call participants, as described in our Terms of Service.

    8. No Sale of Personal Information

    We do not sell personal information. We do not use it for unrelated external purposes without your consent, except as described in this policy or as required by law.

    9. Data Security

    We use technical and organizational measures designed to protect personal data, including encryption in transit (such as TLS), access controls, and logical tenant separation where applicable. We may use reputable cloud and security providers and review our practices periodically. No system is completely immune to compromise; we cannot guarantee absolute security.

    10. International Data Transfers

    Your information may be transferred to and processed in countries other than where you live, including where our subprocessors operate (cloud, Meta, AI providers, payments, and similar). Transfers abroad are assessed in light of the Israeli Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 2001, and applicable law. Where appropriate, we use contractual and organizational safeguards (including written commitments by recipients) to help ensure an adequate level of protection.

    11. Data Retention

    Data from inactive accounts may be moved to cold storage after four (4) consecutive years of inactivity. You may request deletion within one (1) year after it is moved to cold storage. If no such request is received, data may be permanently deleted after five (5) consecutive years of inactivity, subject to longer retention where the law requires. You may also request deletion or export while your account is active, subject to technical and legal limits.

    12. Data Sharing and Disclosure

    We may share information with:

    • Service Providers: Vendors and partners who help us host, secure, analyze, or operate the Services (for example, cloud infrastructure, payments, analytics, or messaging platforms).
    • Legal and Safety: Regulators, courts, or law enforcement when required by law, or where we reasonably believe disclosure is necessary to protect rights, safety, or the integrity of the Services.
    • Affiliates of the RealOffice partnership: Only within the RealOffice / רילאופיס registered partnership (540351210) for administration, security, or continuity of service.

    13. Your Rights under Israeli Privacy Protection Law

    Subject to Israeli law (including the Privacy Protection Law, 1981), you may have rights to:

    • Access: Request information about data held about you.
    • Correction: Request correction of inaccurate or incomplete data.
    • Deletion: Request deletion, subject to legal retention duties.
    • Objection / Restriction: In certain cases, object to or request restriction of processing.
    • Withdraw Consent: Where processing is based on consent, withdraw it at any time.

    To exercise rights regarding your Account Data, contact privacy@realoffice.ai. For Customer Content / End-User Data: RealOffice acts as processor; please contact the business customer (controller) first. We may assist by referral or per the customer’s instructions and applicable law. You may also contact the Israeli Privacy Protection Authority.

    14. Consent and Withdrawal

    By using our services, you acknowledge the practices described in this Privacy Policy. Where we rely on consent—for example, for certain cookies or marketing communications—you may withdraw it at any time by contacting us or using the controls we provide. Withdrawing consent does not affect processing that was lawful before withdrawal. Some processing is necessary to operate the Services and cannot be turned off without closing your account or limiting certain features.

    15. Children’s Privacy (Under 18)

    Our services are intended for businesses and adults. They are not directed at individuals under 18. If you believe we have collected information from a minor, please contact us and we will take reasonable steps to delete it, subject to legal obligations. Business customers are responsible for not entering minors’ data in leads without an appropriate legal basis.

    16. Automated Decision-Making

    Our AI systems may make automated decisions regarding lead qualification, call routing, and response prioritization. Where a significant automated decision affects you as a data subject, you may have the right to request human review. For AI agents operated for the customer — including agents that RealOffice supplied to or built for the customer — responsibility for human oversight and for verifying results and outputs rests solely with the customer, at the customer’s sole discretion.

    17. Data Breach Notification

    If we become aware of a security incident affecting personal data, we will investigate, mitigate, and—where required by Israeli law—notify authorities and/or affected individuals without undue delay. Where required, we will describe the nature of the incident, likely impact, and steps we are taking.

    18. Updates to This Privacy Policy

    We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated by email or in-product notice. Continued use after the effective date may constitute acceptance, except where applicable law requires additional steps.

    19. Contact Us

    Questions about this Privacy Policy or to exercise your rights:

    • Privacy: privacy@realoffice.ai
    • Sales / General: sales@realoffice.ai
    • Address: Hamelech Yerovham 7/31, Ashdod, Israel

    20. Governing Law

    This Privacy Policy is governed by the laws of the State of Israel, without regard to conflict-of-law principles that would require the application of another jurisdiction’s laws. Subject to mandatory rights you may have elsewhere, disputes shall be subject to the exclusive jurisdiction of the courts of Israel.

    21. Controller / Processor Roles

    Regarding Customer Content / End-User Data (leads, calls, recordings, WhatsApp, and similar): the business customer is the controller (בעל מאגר), and RealOffice is the processor (מחזיק) processing data per the customer’s instructions to provide the platform.

    Regarding Account Data of the business customer and its system users (for account administration, billing, security, and support): RealOffice may act as controller. For questions about these roles or processing requests: privacy@realoffice.ai.