Can I run several WhatsApp numbers from one account?

One office, a number for each job

Every number gets its own supervisor, which chooses among the agents you assigned to that number.

The branch's customer, the branch's agents

What each number keeps separate

• Supervisor and agentsEach number has its own supervisor and agents, for example a sales agent on one number and a calendar agent on the branch's number.
• TemplatesEach number sends the templates of its own WhatsApp Business account, in the brand's language and tone.
• Time zone and sending windowQuiet hours, sending days and the time zone are set per number, and apply to its campaigns and scheduled messages.
• Campaigns from the right numberChoose which number each campaign goes out from, so branch customers hear from the number they know.
• Escalation alertsEach number's supervisor alerts the people you chose for it, so a branch request reaches the branch team.

What all numbers share

• One CRMA contact is saved once in the CRM, even after writing to several numbers.
• One teamThe same users and the same office account for every number. When opening the inbox, you choose which number to work on.
• The same agents on several numbersAn agent is defined once in the office and can be assigned to the supervisors of several numbers.
• An API that picks the numberGET /api/whatsapp/accounts lists your numbers, and adding whatsappAccountId to a send request chooses which one sends. For developers

Add another number

1. 1Connect the number

   Sign in with Meta or buy a new number in the wizard, exactly like the first one.

2. 2Set time zone and sending hours

   The number's time zone, quiet hours and sending days.

3. 3Assign a supervisor and agents

   Pick a supervisor for the number and add the agents that fit the branch or department.

4. 4Prepare templates

   Create the number's templates and submit them to Meta. WhatsApp templates

Questions about multiple WhatsApp numbers