Today
Can we add restaurant WhatsApp ordering without extra staff?
The supervisor routed the chat to the ordering agent
Yes. The customer says what they want, I build the order from your menu, send a payment link, and the order lands in your POS without anyone typing it in.
Restaurant WhatsApp ordering takes orders from your menu, sends a Stripe payment link for that order, and pushes it to your POS through Stream. Delivery goes out through Shipday or your own drivers. The number is the WhatsApp Business API. Try the live demo.
What a WhatsApp order looks like
Choosing dishes, paying and a delivery update, in one chat.
Shawarma for delivery, from the first message to the driver
Hi, can I get two shawarmas in a pita and hummus for delivery?
Sure. Two shawarmas in pita and a hummus. Where should we deliver? You can also share your location.
8 Bialik St, 2nd floor. No spicy in the hummus
Here's the order summary and a secure payment link. The amount comes from the order. Once payment goes through, it goes to the kitchen.
Payment received · order sent to the POS through Stream · driver assigned in Shipday
The restaurant accepted and the order is being prepared. I will send a tracking link here when the driver heads out.
What the restaurant gets
- Menu from your POSDishes, modifiers and prices come from Stream, so the bot only offers what you actually have. Ordering agent
- Understands the order"Something gluten-free for pickup" finds the right dishes, even without the exact menu name.
- Payment on the orderA Stripe link is sent only after there is an order, and the amount is calculated from it. The agent does not invent a sum. Payments agent
- Delivery or pickupA Shipday driver, your own drivers, or pickup, with a tracking link for the customer.
- Reorders"Same as last time" is enough. The agent sees that customer's previous orders.
- An official WhatsApp numberCustomers write to the restaurant number, not a new app. WhatsApp Business API
What to know about payment
- The amount is not the agent'sThe link is created for an existing order. There is no general payment link whose amount an agent invents.
- When the card is chargedPayment is authorized when the customer pays and captured when the restaurant accepts the order. If you do not accept it, they are not charged.
- When you are closedThe agent knows your opening hours and says when they can order, instead of taking an order nobody will make.
- Promo codesThe customer sends a code, and the agent checks it and applies it to the order before payment.
Turn on WhatsApp ordering
1Connect the number
Connect the restaurant WhatsApp number through the WhatsApp Business API.
2Connect Stream
The menu loads from your POS, and orders go into it. Stream connects to restaurant POS systems.
3Connect Stripe and delivery
Your restaurant's Stripe account, then Shipday, your own drivers or pickup only.
4Place a test order
Place a sample order, or walk through the demo, then switch it on.
Questions about restaurant WhatsApp ordering
How does restaurant WhatsApp ordering work?
The customer says what they want, the agent builds an order from your menu and sends a payment link. Once paid, the order goes to your POS through Stream, and the customer gets updates in the same chat.
Which POS does it work with?
The POS connection runs through Stream, a RealOffice.AI restaurant partner. Stream connects to restaurant POS systems such as Toast.
Can the agent send a payment link without an order?
No. The payment link is created for an existing order, and the amount comes from it. The payments agent does not invent an amount or send a general link.
How does delivery work?
After the order is paid and accepted, you can assign a Shipday driver, send your own drivers, or let the customer pick up. The customer gets an update and a tracking link in the chat.
Can I see it before we start?
Yes. The demo page walks through a full order from the first message to delivery. The URL is /orders in Hebrew; there is no /en/orders.
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai