Today
Can customers book appointments straight from WhatsApp?
The supervisor spotted a booking request and routed it to the calendar agent
Yes. I check what's free in your calendar, offer times, book the appointment, and send the customer a reminder before it.
The appointment scheduling agent connects to your business Google Calendar. It offers customers open times, books the slot, moves or cancels it on request, and schedules a WhatsApp reminder before the meeting through scheduled messages. Booking on WhatsApp happens without anyone on your team picking up the phone.
A haircut booked without waiting for anyone to answer
Hi, any slots for a haircut this week?
Sure! I have tomorrow at 10:30, Wednesday at 16:00 or Thursday at 18:15. Which works for you?
Wednesday at 16:00. Can you remind me? I always forget
Booked on Yael's Google Calendar · reminder scheduled for Wednesday at 12:00
You're booked for Wednesday at 16:00 with Yael. I'll send you a reminder here at 12:00 that day. Need to move it? Just message me.
What the calendar agent does
- Checks real availabilityThe agent reads the events in your Google Calendar and offers only open times, within the working hours you set.
- Books, moves and cancelsA new booking lands in the calendar, and a request to change or cancel updates the existing event.
- A reminder before the appointmentThe agent schedules an approved WhatsApp template for the time you choose before the meeting.
- Several team membersThe agent also sees shared calendars, so it can book with the right person.
- Online meetingsFor video meetings, the agent adds a Google Meet link to the event.
- Logged in the CRMThe agent can record the booking as a note or task on the customer's record. Built-in CRM
Around the appointment
- Qualify first, then bookThe lead qualification agent asks the questions, and only a good fit gets offered a slot. Lead qualification
- By phone tooThe voice receptionist books on the same calendar, during the call. Voice receptionist
- After the meetingThe follow-up agent can ask how it went or suggest the next appointment. Follow-up agent
- Unusual requests go to a personAn urgent slot outside working hours, or anything your rules don't cover, goes to someone on your team.
Turn on booking in four steps
1Connect the calendar
Connect your business Google account and choose which calendars the agent can see. Integrations
2Write the rules
Working hours, appointment length per service, how far ahead people can book, and what to do when there's no slot.
3Approve a reminder template
A reminder sent outside the 24-hour window needs a Meta-approved template. WhatsApp templates
4Test and go live
Run sample conversations for booking, moving and cancelling, then switch it on. Agent evaluations
Questions about automated booking
How does automated appointment booking on WhatsApp work?
The customer asks for an appointment, the agent checks Google Calendar for open times, offers a few, and once the customer picks one it's booked. If you want, a reminder goes out before the meeting.
Which calendar does it work with?
Google Calendar, including your team's shared calendars. Real estate offices on Homely can also book on the agent's calendar there. Real estate agent
Can customers move or cancel on their own?
Yes. They message the agent, which finds the booking and updates or cancels the calendar event.
How is the reminder sent?
The agent schedules a WhatsApp message using an approved template for the time you set. Contacts who opted out of messages do not receive it. Scheduled messages
Do customers need an app or a separate booking system?
No. Customers book on the WhatsApp they already use, and the appointment lands in the Google Calendar you already work with.
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai