Today
Can someone book appointments on WhatsApp while I work?
The supervisor spotted a booking request and routed it to the calendar agent
Yes. I answer the customer, ask what they need, offer free times from your calendar and book. The appointment lands in your calendar while you keep working.
RealOffice.AI is an AI receptionist for service providers: technicians, clinics, studios and garages. The agent answers on WhatsApp and the phone, books appointments in Google Calendar and sends reminders, while you are on the job. Appointment scheduling
What it looks like on WhatsApp
A customer with an urgent leak writes to a plumber. The agent asks for a photo, understands what it shows, and offers a technician visit the same day.
A clinic appointment, without picking up the phone
The therapist is with a client. The agent checks her calendar and books the slot, and she sees it when she is done.
Hi, can I book a facial this week?
Sure. I have Wednesday at 11:00 or Thursday at 17:30. Which works for you?
Thursday at 17:30
Booked in Michal's Google Calendar
You're booked for Thursday at 17:30 with Michal. If anything changes, just write to me here.
What the agent does for you
- Booking in your calendarChecks Google Calendar for free slots, books the appointment, and moves or cancels it when the customer asks.
- Your questionsType of job, urgency, address and whatever else you need to know up front. The answers stay in the chat and on the customer card.
- Understands photosA customer sends a photo of the fault or the device, and the agent understands what it shows and continues the chat accordingly.
- A reminder before the appointmentA WhatsApp template with the appointment details goes out at the time you set. Scheduled messages
- Payment on an orderStripe collection works when there is an order in the system, for example a service order created through the API, and then a payment link is sent on WhatsApp. Payments agent
- When unsure, it's yoursA question the agent can't answer comes to you with a summary, and the customer knows you'll get back to them.
When the phone rings too
- Voice receptionistWhen you can't pick up, a voice agent answers, asks what's needed and routes the call. Voice receptionist
- Missed callsAn automation sends the customer a WhatsApp message after a missed call, and the agent takes it from there.
- A summary of every callCalls on your business line are transcribed, and the summary and tasks are sent to you on WhatsApp. Call transcription
- A separate business numberA new number, an eSIM or a connection to your existing PBX, so your personal phone stays personal. Virtual lines
Start in four steps
1Connect your number
Connect your business WhatsApp number through the WhatsApp Business API, or get a new one.
2Connect your calendar
Connect Google Calendar. Stripe collection needs an order in the system, not just a connected account.
3Write the instructions
Which services you offer, how long each takes, which questions to ask and what always comes to you.
4Test and switch on
Run evaluations on sample conversations, then go live.
Questions from service providers
What is an AI receptionist on WhatsApp?
An AI agent that answers your customers on WhatsApp and the phone, asks what they need and books appointments in your calendar. It works from the instructions you give it and hands you whatever it cannot close.
How does the agent know when I am free?
It is connected to your Google Calendar, sees what is taken and offers only free times. The appointments it books go into your calendar.
Do customers get a reminder before the appointment?
Yes, as an approved WhatsApp template sent at the time you set. WhatsApp templates
Can I take payment up front?
Yes, when there is an order in the system. A Stripe link is sent on WhatsApp for the order amount, not an amount the agent invents. Payments agent
How much does it cost?
Monthly packages based on the agents you use and your volume. See pricing
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai