Today
Can I get a virtual number that also transcribes calls?
The supervisor routed the question to the support agent
Yes. Calls ring through to the mobile you choose, get recorded, transcribed and summarized, and the summary reaches you on WhatsApp or email.
A virtual line in RealOffice.AI is a business phone number that forwards calls to a mobile or the office, and every call on it goes into call transcription. Get a new virtual number or an eSIM line, or connect your existing PBX over SIP and let a voice agent pick up.
Four ways to connect a phone
- Virtual numberA business number that forwards every call to the mobile or line you choose. Buy it through RealOffice or connect a line you already have with your provider.
- eSIM lineA business number on an eSIM in your phone, with its calls going into transcription.
- PBX over SIPConnect your PBX's SIP account, and choose which voice agent answers each inbound number.
- Forward an existing numberWant to keep the number customers know? Turn on Follow Me with your carrier to a RealOffice line, and its calls go into transcription.
A call comes in, a summary lands on WhatsApp
A call to a line connected to a voice agent, as it appears in the transcript.
Hi, I wanted to check whether you install air conditioners in Givatayim
Yes, we install in Givatayim. How many rooms is the apartment, and when would you like a technician to come?
Four rooms. Thursday morning
Call ended · transcribed, summarized and sent to Avi on WhatsApp
New lead: AC installation in a 4-room apartment in Givatayim. Wants a technician Thursday morning. Next step: confirm the slot.
What happens on every call
- Recording and transcriptionEvery call on the line is recorded and transcribed using the transcription settings you chose for it. Call transcription
- AI summaryA short summary with the details you care about: who called, what they wanted and what needs doing.
- AlertsA WhatsApp or email alert for a missed call, a voicemail or a finished transcription.
- Recording policyPer contact, choose record and transcribe, record only, or no recording at all.
- Line tagsTag lines by team, branch or rep, and filter your list of lines by tag.
- AutomationsA call or a finished transcription triggers the next step, such as a CRM task. Automations
Set up a line
1Choose the line type
A new virtual number, an eSIM line, a PBX over SIP, or forwarding from an existing number.
2Set where calls go
The mobile or office line that receives calls to the number.
3Choose transcription settings
What the summary should include, and who receives it on WhatsApp or email.
4Connect a voice agent (optional)
On a number connected over SIP, a voice agent answers, screens and hands over to a person when needed.
Questions about virtual phone numbers
What is a virtual phone number for business?
A phone number that isn't tied to one device. Calls to it go to the destination you choose, such as your mobile, and in RealOffice every call is also recorded, transcribed and summarized.
How is a virtual number different from a virtual PBX?
A virtual number forwards calls to one destination. A PBX manages several extensions and reps. If you have a PBX, connect it over SIP, so its calls reach transcription and a voice agent.
Can I keep the number my customers know?
Yes. Turn on Follow Me from your existing number to a RealOffice line, or connect your current PBX over SIP. Customers keep calling the same number.
Can an AI agent answer the line?
Yes. A number connected over SIP can be answered by a voice agent that picks up, asks your questions and transfers the call to a person when needed.
Can I skip recording for certain customers?
Yes. For each contact you can choose record and transcribe, record only, or no recording.
How much does a virtual line cost?
It depends on the line type and your package. See pricing
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai