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    Can I schedule a WhatsApp message for tomorrow morning?

    The supervisor routed the question to the support agent

    Support agent · AI

    Yes. Pick a template, a contact and a time, and it goes out on time in the number's time zone. You can reschedule, cancel or send it now.

    Scheduled WhatsApp messages are made for meeting reminders, quote follow-ups and document requests. Schedule from the chat, let an AI agent schedule on its own, or have other systems schedule through the API. Every scheduled message goes out as an approved template.

    Three ways to schedule

    • From the chatA team member picks a template and a time right in the conversation, and the scheduled message shows in the chat until it goes out.
    • The agent schedulesA customer asked "get back to me on Sunday"? An AI agent allowed to use the template schedules it on its own.
    • Through the APIYour system calls POST /api/whatsapp/schedule-template with scheduledSendTimeLocal, in the number's local time.

    The agent promised to follow up. The message went out on time.

    I need to think about the quote. Can you get back to me on Sunday?

    Sales agent · AI

    Happy to. I'll message you on Sunday at 10:00, and if questions come up before then, I'm here.

    Scheduled message created: quote follow-up template · Sunday 10:00

    Scheduled message

    Good morning Avi, just checking whether you've had a chance to look at the quote. Reply here and we'll take it from there.

    Yes, let's go ahead

    Control over every message

    • RescheduleThe meeting moved? Move the message to another time without recreating it.
    • Send nowNo need to wait? Send the scheduled message right away.
    • CancelThe customer already replied or cancelled? Cancel the message before it goes out.
    • Every message on one screenA list of the number's scheduled messages, with status filters and search.
    • Full historyEvery message is kept with who scheduled it, when it went out, and if it failed, why.

    Out at the right moment

    • A time zone per numberThe time you pick is the number's local time, daylight saving included.
    • Quiet hours warningScheduled outside the number's sending window? You get a warning, and the decision stays yours.
    • Opt-outs respectedA message an agent scheduled will not go to a contact who has since asked to stop receiving messages.

    Schedule from your own system

    Send the time in the number's local clock. The response returns a message ID, the UTC send time, and a warning if the time falls in quiet hours. Read the API docs

    curl -X POST https://api.realoffice.ai/api/whatsapp/schedule-template \
      -H "Authorization: Bearer $REALOFFICE_TOKEN" \
      -H "Content-Type: application/json" \
      -d '{
        "to": "972501234567",
        "templateName": "meeting_reminder",
        "language": "he",
        "parameters": { "body-1": "Dana", "body-2": "10:00" },
        "scheduledSendTimeLocal": "2026-11-01T09:00:00"
      }'

    Questions about scheduled messages

    How do I schedule a WhatsApp message for my business?

    Open the chat with the customer, choose an approved template, fill in the variables and pick a date and time. The message shows in the chat as scheduled until it goes out.

    Why does a scheduled message have to be a template?

    Free-form WhatsApp messages can only be sent within 24 hours of the customer's last message. A message scheduled for later may go out after that window closes, so it's sent as a template Meta approved. WhatsApp templates

    Can I cancel or change a scheduled message?

    Yes. Until it goes out, you can move it to another time, cancel it, or send it right away.

    How is a scheduled message different from a campaign?

    A scheduled message goes to one contact at a set time. A campaign sends the same template to a whole list, with throttling and tracking. WhatsApp campaigns

    Can an AI agent send a reminder before a meeting?

    Yes. An agent that books a meeting can schedule a reminder template for the time you choose, as long as you've allowed it to use that template. Appointment scheduling agent

    Let's talk

    RealOffice.AI

    Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.

    Prefer to talk now? 053-5908627 · sales@realoffice.ai