Today
Can an AI receptionist answer my business phone?
A call came in on the business line and the voice agent picked up
Yes. I answer, ask what the caller needs, check and act during the call, and transfer to a person when someone asks for one.
A RealOffice.AI voice agent is an AI agent that talks on the phone. It works as an AI receptionist: it answers calls on your business line, uses the tools you connected, transfers a call to the number you set and saves every call with a transcript. Connect it to a virtual line, to your existing PBX, or forward calls from the number you already have.
A phone call, as it is saved in the transcript
Hi, I'd like to book an annual service for my car next week
Happy to. What name should I book it under, and do you prefer morning or afternoon?
The agent checked the garage's calendar during the call
Avi Cohen, mornings are better
I have Monday at 08:30 or Wednesday at 09:00. Which works?
Monday. I also have a question about the invoice from my last service
You're booked for Monday at 08:30. For the invoice, I'm transferring you to accounts now.
The call was transferred to the accounts number
What the voice agent does on a call
- A normal conversationThe agent opens with the line you chose and holds a free conversation, with no "press 1 for sales".
- Tools during the callChecks the calendar, calls your systems through HTTP calls and uses the plugins you connected to the agent.
- Transfer to a personWhen the caller asks for a person or the topic is out of scope, the agent finishes its sentence and transfers the call to the number you set.
- Every call on recordThe call is saved with a transcript on the contact's record, and can be recorded. Call transcription
- Voice and languageChoose the voice, speaking speed and language. Hebrew is the default.
- Call limitsSet a maximum call length and what the agent says before it wraps up.
How calls reach the agent
Three ways, depending on what you have today.
- A new virtual lineA new number for your business that the agent answers. Virtual lines
- Your existing PBXConnect your PBX over SIP and choose which number the agent listens on.
- Forward your current numberTurn on call forwarding with your Israeli mobile or landline carrier, such as Cellcom, Partner, Pelephone or Bezeq, using a short code, and calls reach the agent.
Phone and WhatsApp work together
- A call placed from a chatA WhatsApp agent can ask the voice agent to call a customer, and the outcome and transcript come back into the WhatsApp conversation.
- One client recordA customer's calls and WhatsApp messages sit on the same timeline in the CRM.
- What happens after the callAn answered, transcribed call can trigger an automation: an email, a WhatsApp template or a task.
Launch a voice agent
1Write instructions
What the agent answers, what it asks and when it transfers to a person. Write the opening line too.
2Pick a voice and tools
Choose a voice and language, and connect a calendar, the CRM or HTTP calls.
3Connect a line
A virtual line, your PBX over SIP, or call forwarding from your current number.
4Call it and listen
Call the line, hear how the agent sounds and refine the instructions before you publish the number.
Questions about voice agents
What is an AI receptionist?
An AI agent that answers phone calls and talks with callers in everyday language: it works out what they need, answers, takes actions like booking an appointment, and transfers to a person when needed.
Does the voice agent speak Hebrew?
Yes. Hebrew is the default language, and you can set a different language for each agent.
What happens when a caller asks for a person?
The agent finishes its sentence and transfers the call to the number set in its instructions, such as a team member or a department.
Can we keep our existing business number?
Yes. Connect your existing PBX over SIP, or forward calls from your current number to the agent.
What technology does it run on?
Real-time voice models. One option is ElevenLabs Conversational AI, and RealOffice.AI connects the agent to your CRM, tools and transcription. Integrations
How much does it cost?
It depends on the line and your call volume. See pricing
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai