Today
Can I send a payment link and collect payment inside WhatsApp?
The supervisor routed the question to the payments agent
Yes. I send the customer a secure payment link in the chat, and let them know right here once the payment goes through.
The payments agent sends a Stripe payment link inside the WhatsApp conversation, checks whether the payment went through, and updates the customer in the same chat. Every payment is tied to an order, and the amount comes from that order, never from the agent. Refunds stay with your team.
A birthday cake, one payment, no worries
Hi, I wanted to pay for the birthday cake I ordered for Friday
Happy to help! Here's your order summary and a secure payment link. I'll let you know here as soon as the payment goes through.
I paid, but the page froze and I clicked twice. Was I charged twice?
Stripe confirmed one payment for the order · chat handed to Yael
I checked: there is only one payment and your order is paid. I also passed this to Yael from accounts so she can confirm.
Hi, Yael here. We see a single charge. If you still see a double charge on your card, send me a screenshot and I'll take care of it.
What the payments agent does
- A payment link in the chatCustomers do not have to figure out how to pay. The link arrives right in WhatsApp.
- The agent never sets the amountThe amount is calculated from the order on the server. The agent cannot change it.
- Automatic confirmationWhen the payment goes through, the customer gets a confirmation in the same chat.
- Status checks"Did my payment go through?" gets an accurate answer from the actual payment status.
- Refunds stay with your teamFull or partial refunds are made by a person on your team, not by the agent.
- Hands over to a personA billing question or an unusual request goes to someone on your team in the same chat.
Where it fits
- RestaurantsThe order is built from the menu and sent to the POS after payment. Restaurant ordering
- Businesses with a catalogA bakery, a flower shop, or any business with a list of products and prices for the agent to sell from.
- Services from your own systemYour system creates an order through the API, and the agent sends the link in the chat. Developers
- Alongside customer serviceQuestions that are not about payment go to the service agent through the supervisor. Customer service
Turn on WhatsApp payments
1Connect Stripe
Your business Stripe account, so the money goes straight to you. Integrations
2Choose where orders come from
The menu or catalog the agent sells from, or your own system through the API.
3Write instructions
When to send a link, how to answer payment questions, and when to hand over to a person.
4Pay and test
Make a sample payment, then switch it on.
Questions about WhatsApp payments
How do I collect payments on WhatsApp with a payment link?
The agent sends the customer a link to a secure Stripe payment page. The customer pays, and the agent confirms it in the same conversation.
Which payment provider does it use?
Stripe, for now. Payments go into your business's Stripe account.
Can the agent get the amount wrong?
No. The amount comes from the order saved in the system, and the agent does not set it.
Can I collect for a service, not just a product?
Yes. Every payment is tied to an order, and you can create that order through the API for any service you sell. Developers
How are refunds handled?
A person on your team issues a full or partial refund. The agent does not refund money on its own.
Let's talk
Hi, this is the RealOffice.AI agent. Leave your details and we'll get back to you with a demo built around your business.
Prefer to talk now? 053-5908627 · sales@realoffice.ai